About ARK
A group built out of different jobs.
We Are ARK is the group identity for a set of technology businesses that grew out of each other. It exists so customers, partners and investors can see the whole thing at once.
Structure
The businesses trade under their own names and their own websites, with ARK Business Holdings Limited as the holding company. That separation is deliberate: a business customer and a household have different needs, and neither should be sold the other's service by accident.
ARK Business Holdings Limited. Registered in England & Wales. Company No. 17062841.
Why group it at all
Because the same people, knowledge and standards run through all of it. Grouping means a repair customer can be helped with backup, a business can get its phones sorted, and a home project can draw on commercial network experience — without anyone starting again with a stranger.
Why ARK exists
People helping other people with technology.
The businesses have changed a lot since the first repair shop opened, but the underlying job has not. Technology is useful when it helps somebody do something; it becomes a problem when the person using it can no longer understand, control or trust it.
ARK exists to sit on the customer's side of that problem — whether that customer is a business trying to make sense of cybersecurity, somebody whose computer has stopped working, or a household trying to get its technology working together properly.
That also means looking after the people doing the work. Our principle is staff first, customers second: give good people the tools, support and working environment they need, and they are in a much better position to look after the people who rely on us.
How we work
Four things that don't change.
Say what the thing is
If a customer wouldn't recognise the description of their own problem, it's the wrong description.
Separate businesses, shared standards
Each business answers to its own customers. How work is done, and what's acceptable, doesn't change between them.
Explain the reasoning
The choice matters less than why it was chosen. Customers are entitled to both, including what was deliberately not done.
Own the outcome
Referring work to another part of ARK doesn't hand the problem over. The group still answers for it.
The group
What sits where.
One group. Different ways we can help.
Whatever brought you to ARK.
If you're not sure which part of the group you need, start here and we'll point you at the right one.